RemoteSavvy
Serve UK Hour 07:00AM - 03:00PM
Monday to Friday
Saturday subject to availability
Drowning in admin, unread emails, and endless scheduling while trying to run your business?I provide dedicated admin and marketing tasks tailored specifically for UK healthcare practices, e-commerce brands, and trade specialists—handling the operational chaos so you can focus on driving revenue and serving clients.
Healthcare Practices: Seamless patient intake, appointment scheduling, and strict compliance-ready inbox management.E-Commerce Brands: Fast customer support, order fulfilment tracking, and inventory coordination.Trade Businesses: Instant quote handling, dispatch management, and client communication.
Zero-Friction Morning - Afternoon Admin Support for UK Private & Allied Health Practices
Offshore Virtual Executive Support Built for UK GDPR & CQC Compliance. I handle your early-morning patient triage, diary management, and billing admin—so you can focus strictly on billable clinical care.I handle the legal paperwork for you. Rather than spending hours drafting custom agreements, I provide pre-drafted UK GDPR DPAs and ICO IDTAs tailored for allied health and private clinics. Contact me today to receive your complete compliance pack for review.100% UK GDPR Compliant • Pre-Drafted DPA & IDTA Included • Encrypted macOS Workstation • 8 AM – 2 PM UK Coverage
My services are structured around a dedicated 8:00 AM – 2:00 PM UK operational window—the most critical hours of your clinic's day
08:00 AM – 10:00 AM | Early Morning Triage: Clearing overnight patient emails, managing voicemail inquiries, and confirming the day’s appointment schedule.
10:00 AM – 12:00 PM | Waitlist & Intake Admin: Reaching out to waitlisted clients to immediately fill morning cancellations and sending pre-appointment consent forms to new patients.
12:00 PM – 02:00 PM | Post-Clinic Handover: Processing consultation dictations, updating patient files, and managing private insurance pre-authorisations (AXA, Bupa, Aviva).
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UK GDPR & DATA SECURITY STANDARDSPlug-and-Play Compliance Built for UK HealthcareWorking with an offshore admin and marketing assistant shouldn't mean taking risks with sensitive patient data. I operate under a strict Zero-Local-Data Policy combined with enterprise-grade technical safeguards:
1. Ready-to-Sign Legal Framework
Pre-Drafted DPA & IDTA: I supply ready-to-sign UK Data Processing Agreements (DPA) and official ICO International Data Transfer Agreements (IDTA). You retain 100% control as the Data Controller with zero legal friction during onboarding.
Mutual Non-Disclosure Agreement (NDA): Every contract includes a comprehensive NDA to guarantee patient confidentiality from day one.
2. Technical & Hardware Security Standards
Zero Local Data Storage: All tasks are performed live inside your existing cloud software. Patient files, notes, and contact lists are never downloaded, saved, or stored on local hard drives or personal cloud accounts.
Encrypted macOS Workstation: Work is performed on a dedicated Apple Mac workstation secured with FileVault Full-Disk Encryption, dynamic screen-lock timers (1-minute auto-lock), and strict password hygiene.
UK-Encrypted Network Tunnel: All web connections are routed through a secure, encrypted Surfshark UK Dedicated VPN Tunnel, ensuring all network traffic matches UK cybersecurity standards and bypasses geo-restriction blocks.
Endpoint Protection & MFA: Active real-time endpoint protection via Malwarebytes for Mac paired with Hardware/App-based Multi-Factor Authentication (MFA) for all system logins.
Specialised Healthcare Administrative Services
1. Front-Desk & Patient Scheduling
Practice Software Booking: Managing live daily calendars in your practice software (Cliniko, WriteUpp, Semble, etc.).
Cancellation Recovery: Rapidly messaging waitlisted patients to fill sudden morning openings, maximising daily clinic revenue.
Patient Onboarding: Sending intake questionnaires, consent agreements, and clinic directions to new patients.
Inquiry Triage: Answering routine prospective client inquiries (fees, location, session details) via email.
2. Billing & Private Insurance Support
Insurance Pre-Authorisations: Preparing and tracking pre-authorisations for major UK insurers (AXA, Bupa, Aviva, Vitality).
Invoice Generation & Reconciliations: Creating client invoices and reconciling payments via Xero, Stripe, or built-in practice billing tools.
Overdue Account Chasing:
Conducting polite, professional email follow-ups for outstanding patient balances
3. Back-Office & Clinical Admin
Audio Dictation Formatting: Converting recorded voice notes from your morning consultations into formatted referral letters and clinical notes.
Patient File Auditing: Archiving inactive client records and keeping data organised in compliance with CQC audit standards.
Third-Party Reports: Formatting non-clinical reports for legal, workplace, or medico-legal claims.
Ready to Work in Your Existing Tech StackNo long training periods required. I seamlessly integrate directly into the cloud-based tools your clinic uses daily:
Practice Management Software Cliniko • WriteUpp • Semble • Heydoc • Power Diary
Accounting & Billing: Xero • Stripe • Healthcode (UK Insurance Billing)
Communication & Storage: Google Workspace • Microsoft 365 • Otter.ai
FAQsQ: Is it legal for a UK private clinic to outsource admin tasks to an offshore VA under GDPR?
A: Yes. UK GDPR explicitly permits international data processing when supported by proper legal contracts and security controls. I provide pre-drafted UK DPA and IDTA templates tailored for UK private practices, making compliance effortless for your practice manager.Q: How do we get started without long training periods?
A: We start with a brief 15-minute alignment call to set up clinic-issued account permissions. Because I am already familiar with UK practice software workflows (Cliniko, WriteUpp, Xero), I can begin handling your morning admin within 24–48 hours.Q: What if I only need part-time support during the week?
A: Flexible retainer packages are available—whether you need 10 hours a week to handle dictations and invoicing, or full 30-hour weekly coverage across the 8 AM – 2 PM UK window.
Reclaim 10+ Hours Every Week with Dedicated UK-Hours E-Commerce Support
From morning customer tickets and Shopify management to newsletters and order admin—I handle the daily operational drag so you can focus on scaling your store.Live Remote Support |
Monday–Friday · 7:00 AM – 2:00 PM UK Time
Running an online store shouldn't mean spending all day in the back office.
When you’re growing an e-commerce brand, your to-do list never ends:
Backlogged customer service emails & delivery tracking queries
Returns, refunds, and exchange processing
Shopify/WooCommerce product updates and stock adjustments
Drafted newsletters waiting to be scheduled
Messy spreadsheets and supplier follow-ups
You might not need another expensive full-time employee just yet—you just need a dependable operations assistant to clear the backlog before your afternoon starts.
CORE SERVICES
1. Store & Customer Operations
Keep your shop running seamlessly while protecting your customer experience.
Customer Support: Resolving email inquiries, delivery questions, returns, and exchange requests.
Store Management: Shopify and WooCommerce updates, product uploads, inventory checks, and catalog organization.
Order & Admin Management: Supplier tracking, stock alerts, spreadsheet organization, and fulfillment coordination.
2. Email Marketing & Digital Content
Stay top-of-mind with your customers without sinking hours into content creation.
Newsletter Campaigns: Draft, layout, set up, automate/schedule, tag, test newsletters in Klaviyo, Mailchimp, or Kit.
Blog Management: Formatting and publishing keyword-optimised blog posts, updating web copy, and organising promo assets.
Customer List Care: Routine email list cleanup, basic automation checks, and promo scheduling.
Instagram Support: Help with graphics (Canva), research hashtags, write captions, engage and report.
3. Digital Ads
Social Media Ads: Help with graphics (Canva), audience research, upload content, place Metapixel, track result and report.
Google Adwords: Help with graphics, keyword research, headline and description, place tracking, track result and report.
Ready to clear your inbox before lunch?
Get off the computer and back on the tools.
Professional, UK-focused backend administration for electricians/electrical firms. Trained digital specialist handling your invoicing, job scheduling, and compliance tracking from afar—so you can focus on the spark.
SUPPORT UK TIME |
MONDAY - FRIDAY 09:00AM-03:00 PM
CORE SERVICES:
Job Scheduling & Dispatch:
Organising your daily calendar, optimising travel routes, and inputting new job details straight into your software.
Compliance & Cert Filing:
Organising your EICRs and Minor Works certificates, and dispatching them directly to your landlords, letting agents, or homeowners.
Wholesaler Ordering & Chasing:
Order and chase the delivery, escalates the wrong stock.
Quoting & Invoice Management:
Turning your job notes into professional quotes, firing off invoices the moment a job is done, and chasing unpaid bills politely via email.
Local SEO & Review Growth:
Optimising your Google Business Profile with project photos and automated review requests to keep your pipeline full.
Too busy pulling cables to send invoices?You didn't become an electrician to spend your evenings buried in spreadsheets, chasing late payments, or fighting with job management software. Every hour you spend on admin is an hour you aren’t billing a client.Let me handle the backend operations while you handle the physical work. No phone calls required, no micromanage—just seamless digital execution.
Systems I Work WithYou don't need to teach me how your business runs. I am fully trained in the digital infrastructure that modern UK trades rely on.
Tradify
ServiceM8
Fergus
Xero
QuickBooks
Google Workspace
Joblogic
FAQs
Everything you need to know about how we work together.Q: You are based in Jakarta. How does the time difference work for my UK business? And how to pay for your services?
A: It actually works to your advantage. Jakarta is several hours ahead of the UK. This means while you are asleep or traveling to your first morning job, I am already clearing your inbox, processing yesterday’s invoices, and organizing your schedule. You wake up to an updated, fully organised dashboard every single day. To pay for my services you just transfer directly to a local bank account, hassle-free.Q: Will you be speaking to my UK customers over the phone?
A: No. I specialise entirely in digital backend operations and administration. I handle your invoicing, job logging, quoting software, email communication, and local marketing. If a customer needs a call, I can draft the email or text response for you to send, keeping your phone lines free for high-value emergency calls.Q: Do I need to train you on my trade management software?
A: Not at all. As a certified Digital Media Assistant (DMA), I am already trained in digital infrastructure and backend workflows. Whether you use Tradify, ServiceM8, Fergus, Xero, or QuickBooks, I can jump straight into your existing setup without wasting your billable hours on basic software training.Q: How do we track the hours and tasks you complete?
A: We operate on a transparent monthly retainer system. You choose the tier that matches your business size, and your tasks are prioritized weekly. I use digital project tracking tools to ensure all your invoices, certificates, and schedules are handled systematically, so you always know exactly what has been completed.Q: How do I send you job details or receipt images while I'm on the tools?
A: It is completely frictionless. You can simply upload photos of your receipts, dictation voicemails, or quick text notes into a shared WhatsApp thread, Google Drive, or directly into your job management app. I take that raw information and turn it into professional client-facing quotes and invoices.Q: Is there a long-term contract commitment?
A: No. All my retainer packages run on a flexible, rolling month-to-month basis. You can scale your hours up or down depending on your seasonal workload, or cancel at any time with a 14-day notice period.
Hello, I'm Natalia Matulessy
My administrative foundation was built at the Singapore Secretarial Specialist School, equipping me with high-level corporate training and professional, fluent English communication. After serving for 7+ years as an Executive Secretary supporting top-level managers, I transitioned full-time into remote operations as a Virtual Assistant, delivering dedicated support to international clients over the last 5+ years.To continuously elevate my skill set and stay aligned with modern digital ecosystems, I have completed advanced specialised online courses:SGB Virtual Assistant Course (Singapore): Operational efficiency, international client management, and executive workflows.Unicorn Digital Marketing Assistant (UDMA - US): Email marketing automation, digital tools, and growth-focused marketing operations.
Pricing
Lite£360/month
Up to 5 hours per week
Growth£680/month
Up to 10 hours per week
Elite£960/month
Up to 15 hours per week
Dedicated£1,200/month
Up to 15 hours per week
Each package secures a dedicated block of priority admin capacity reserved exclusively for your practice every month. To guarantee consistent morning availability, unused hours do not roll over to subsequent months.Work starts one day after the invoice settlement and for 20 working days (5 days a week, Monday to Friday). Need support on Saturday? just reach out for a custom package.Invoices are settled through a local bank transfer.
Contact
You can reach me directly at:Tel: +447473988400
Email: [email protected]or just drop me your message here:
Thank you
I really appreciate you're reaching out!I usually answer within 12 hours.